Refund and Returns Policy

Refund and Returns Policy

At Citichoice Institute, we are committed to providing high-quality educational services and ensuring customer satisfaction. Please review our Refund and Returns Policy carefully to understand your rights and responsibilities when purchasing our courses or services.

1. Eligibility for Refunds

We offer refunds under the following conditions:

1.1 Online Courses and Virtual Training

• Refund requests must be made within 7 days of purchase.

• If the course has been accessed or a significant portion has been completed (more than 20%), no refund will be issued.

1.2 Physical Training Programs

• Refund requests must be submitted at least 3 business days before the program start date.

• Refunds will not be issued for cancellations made less than 3 days prior to the program or after the program has begun.

1.3 Services (e.g., Software Development, Business Formation)

• Refunds for services are handled on a case-by-case basis.

• Refunds may be issued if the service has not commenced or if Citichoice Institute is unable to deliver the agreed-upon service.

2. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at [insert email or phone number] with the subject line: “Refund Request – [Your Purchase Reference]”.

2. Provide the following details:

• Full name

• Date of purchase

• Description of the product/service

• Reason for requesting a refund

Processing Time:

• Refunds will be processed within 7-10 business days after approval.

• Refunds will be issued to the original payment method used at the time of purchase.

3. Non-Refundable Items

Certain products and services are non-refundable:

• Promotional or discounted courses.

• Completed training programs or delivered services.

• Fees associated with third-party integrations or processing.

4. Exceptions

We may consider exceptions under the following circumstances:

• Technical issues that prevent access to the course or service, verified by our support team.

• Genuine hardships or unforeseen circumstances (proof may be required).

5. Changes to This Policy

Citichoice Institute reserves the right to amend this policy at any time. Any updates will be posted on our website with the revised effective date.

6. Contact Us

For questions or concerns about this policy, please contact:

Email: {email}

Phone:

By purchasing from Citichoice Institute, you agree to the terms outlined in this Refund and Returns Policy.